> digital_dossier
// classified personnel file — Alvinder Singh
Strategic Learning Leader and AI Architect with a background in Mechanical Engineering, specializing in the design of enterprise-scale digital learning ecosystems. Expert in bridging the gap between Generative AI capabilities and workforce productivity for organizations of 7,500+. Winner of the Gold Award for Excellence in HR Technology (2025).
> system.log — experience
Lead, Digital Learning & AI Capability Strategist
@ Bank Simpanan Nasional (BSN)
- >Architected the bank's inaugural AI Learning Roadmap for 7,500+ employees, developing in-house LLM modules that reduced vendor dependency by 40%.
- >Spearheaded transition to an Agile Digital Learning Ecosystem using AI Coding (Antigravity) & Power Automate to prototype tools, reducing dev cycles by 60%.
- >Engineered an AI-powered Talent Classification matrix and rolled out an EES dashboard to 23 business units.
- >Consulted and upskilled 50+ Executives & Managers on Prompt Engineering and AI Workflow Automation in banking.
- >Designed enterprise-wide Individual Development Plans (IDPs) and competency models aligned with strategic objectives.
Assistant Operations Manager
@ Scicom MSC Berhad
- >Spearheaded multi-market launch strategy of digital service channels for 4 international markets (Singapore, New Zealand, Guam, Saipan).
- >Applied engineering logic to learning workflows, reducing 'Time to Proficiency' for new hires by 25% via automated feedback loops.
- >Built and led customer service teams to support a 21% increase in project volume within 90 days, maintaining 95% CSAT.
Quality Management Specialist
@ Scicom MSC Berhad
- >Developed automated QA templates and system checks improving monitoring efficiency and global data accuracy.
- >Led quality assurance and coaching for 20+ agents, sustaining a 95% CSAT average for two consecutive years.
- >Partnered with cross-functional training teams to address systemic performance gaps through targeted interventions.
> system.log — education
Bachelor of Engineering (Hons), Mechanical Engineering
@ UTAR
[2015 - 2019]> sys.capabilities — skills
Performance ConsultingKirkpatrick ROICompetency ModelingAgile SystemsSuccession Planning
Prompt EngineeringLLM Integration (Gemini)AI Content SuitesCopilot Studio
AI Coding (React/JS/HTML/CSS)LMSArticulate Rise/StorylineSystems Logic
Stakeholder ManagementWorkforce TransformationChange Management