> digital_dossier
// classified personnel file — Alvinder Singh
Strategic Learning Leader and AI Architect with a background in Mechanical Engineering, specializing in the design of enterprise-scale digital learning ecosystems. Expert in bridging the gap between Generative AI capabilities and workforce productivity for organizations of 7,500+. Proven track record in translating complex technical roadmaps into high-impact behavioral change and leadership readiness. Focused on driving organizational ROI through AI-enabled performance support, automated talent analytics, and rapid AI coding content engineering.
> system.log — professional experience
Lead, Digital Learning & AI Capability Strategist (Executive)
@ Bank Simpanan Nasional (BSN) — Kuala Lumpur, Malaysia
- >Enterprise AI Capability Orchestration: Architected the bank's inaugural AI Learning Roadmap for 7,500+ employees. Developed in-house LLM-driven learning modules, reducing external vendor dependency by 40% and accelerating internal AI literacy.
- >Digital Learning Transformation: Spearheaded the transition from traditional training to an Agile Digital Learning Ecosystem. Utilized AI Coding (Antigravity) & Power Automate to prototype custom learning tools & dashboards, reducing development cycles for critical regulatory training by 60%.
- >Data-Driven Succession Frameworks: Engineered an AI-powered Talent Classification matrix. Rolled out an AI-powered EES dashboard to all 23 business units in the bank, increasing leadership visibility on engagement metrics.
- >High-Stakes Leadership Enablement: Consulted and upskilled 50+ Executives & Managers on Prompt Engineering and AI Workflow Automation in banking, directly influencing the bank's digital transformation culture and operational efficiency.
- >Performance Consulting: Designed enterprise-wide Individual Development Plans (IDPs) and competency models, ensuring alignment between human capital development and the bank's strategic growth objectives.
Assistant Operations Manager (Regional Enablement), ExxonMobil APAC
@ Scicom MSC Berhad — Kuala Lumpur, Malaysia
- >Multi-Market Launch Strategy: Spearheaded the launch of digital service channels for 4 international markets (Singapore, New Zealand, Guam, Saipan). Ensured 100% operational and pedagogical consistency across diverse geographic regions.
- >Operational Engineering: Applied engineering logic to learning workflows, reducing "Time to Proficiency" for new hires by 25% through the design of automated feedback loops and standardized job-aids.
- >Strategic Growth: Built and led high-performance customer service teams to support a 21% increase in project volume within the first 90 days of launch, maintaining a 95% CSAT score.
Quality Management Specialist, ExxonMobil APAC
@ Scicom MSC Berhad — Kuala Lumpur, Malaysia
- >Process Automation: Developed automated QA templates and system checks that improved monitoring efficiency and data accuracy across the global operations floor.
- >Data-Driven Coaching: Led quality assurance and performance coaching for 20+ agents, utilizing structured evaluations to sustain a 95% CSAT average for two consecutive years (exceeding the 85% KPI).
- >Performance Gap Analysis: Partnered with cross-functional training teams to identify and address systemic performance gaps through targeted instructional interventions.
> system.log — education
Bachelor of Engineering (Hons), Mechanical Engineering
@ Universiti Tunku Abdul Rahman (UTAR)
[2015 — 2019]> system.log — certification & awards
Train-the-Trainer (TTT) Certified
@ HRD Corp Malaysia
[2025]Gold Award, Excellence in the Use of HR Technology
@ HR Excellence Awards
[2025]HR Ivy League Winner
@ Recognized as a High Performer at Bank Simpanan Nasional
[2024 & 2025]